customer service

We understand the importance of providing our customers with an open, informative and personal customer service experience. 

our commitment

We take customer services seriously, and always strive to provide our customers with the care and attention that is often so lacking in the electricity industry.

Our excellence in customer service has recently been recognised in the Datamonitor Major Energy Users Survey 2011 - we finished in first place for two years running! SmartestEnergy achieved the highest overall customer satisfaction rating in the survey, which covers procurement, billing and account management. Read more about the survey here.

For more information on our commitment to customer service, see our Customer Charter.

our expert team

Our Business Electricity Customer Service Team has a wealth of knowledge of the electricity industry, with a combined industry average of  over 15 years. 

The dedication our Customer Service Team show to their customers and their work ensures that not only are we industry leading experts at customer care but the work we do is proactive, thorough, reliable and prompt.

To speak to one of our Business Electricity Customer Service Representatives, please phone +44 (0)845 036 1122. 

For Power Purchase customer service enquiries, phone +44 (0)20 7448 0900.