If you have any questions related to billing and your statements from us, please refer to the information below. If your question is not answered here, please contact your Customer Service Executive directly or contact the team here and we will be happy to help.

Monthly statement process

The monthly process for receiving your statements is as follows:

  1. We will send your generation statement by the tenth working day of every month, along with your Distribution Use of System (DUoS) statement for the previous month (if applicable)
  2. After you have checked your statement, please forward your invoice to back-office@smartestenergy.com
  3. On our receipt of your invoice, payment will be made to you within your agreed timeframe
  4. In the days following this, we will send you an invoice for any generation charges, along with a separate invoice for any DUoS charges, to be paid within our timeframe

If you have specific questions about your statement, please contact your Customer Service Executive directly.