Posted on: 15/01/2016
With success in customer wins and renewals, the launch of two new market-leading products, strong financial performance and recognition for our employee satisfaction, 2015 was a very positive year for SmartestEnergy.
Newly-filed annual accounts at Companies House show that turnover rose by 19 per cent to just over £1.2 billion in the last financial year, which proved a strong foundation for further success throughout 2015.
Employee numbers across offices in London, Glasgow and Ipswich increased to over 160 and our commitment to our people was recognised with Investors In People Silver accreditation in July.
The robust financial performance and growth in staffing provided strong foundations for the development of a number of major new initiatives by SmartestEnergy.
We recently launched the UK’s first renewable supply product with support from the Carbon Trust and also developed a new Demand Response Service (DSR) to enable customers to benefit from reducing demand at peak periods.
During the year, SmartestEnergy’s supply business, which provides electricity to some of Britain’s best-known companies and organisations, gained several large new customers and saw a significant increase in customer renewal rate.
Continued growth in the generation business now sees it purchase electricity from over 600 generating sites across the UK, including those owned by communities, farmers and businesses.
This customer growth came during a year in which we were again recognised as number one for customer service in the sector by independent research and also joined the Institute of Customer Services.
Chief Executive Robert Groves commented on the growth the company has achieved during the last year:
“As an independent player in the market, we have continued to build market share through delivering consistently high levels of customer service.
“The launch of our innovative new renewable supply offering and entering the DSR market recently both highlight how we are continually looking to find ways to do things better and improve the customer experience.
“We are very well-placed to continue to grow the business and to take advantage of the exciting opportunities we see for the company and our customers.”