SmartestEnergy joins leading customer service body

As part of our commitment to continually developing our market-leading customer service, SmartestEnergy has joined the Institute of Customer Service.

The professional membership body aims to help organisations harness customer service strategy in order to improve the experience of customers.

Robert Groves, SmartestEnergy’s chief executive, said joining the Institute was further demonstration of our focus on customers.

“Maintaining consistently high levels of customer satisfaction has been a major factor in our success in building market share since we launched our supply business in 2008,” said Robert.

“With so much public distrust of energy companies, we want to continue to differentiate ourselves and we believe the Institute’s benchmarking services and standards will help us to continue to do that.”

SmartestEnergy has now embarked on the Institute’s accreditation process which typically takes several months.

The Institute of Customer Service is an independent, not for profit professional membership body and has over 500 organisational members and over 5,000 individual members drawn from across the private, public and third sectors.

It provides benchmarking and accreditation programmes, customer service training and qualifications and a platform for networking and sharing best practice.

For more information on the Institute, visit the ICS website.