This section contains information relevant to micro business customers.

A non-domestic consumer is defined as a micro business if they meet one of the following criteria:

• Employs fewer than 10 employees (or their full time equivalent) and has an annual turnover or balance sheet no greater than €2 million; or
• Uses no more than 100,000 kWh of electricity per year; or
• Uses no more than 293,000 kWh of gas per year

Treating customers fairly

Read our Customer Charter, which includes our commitment to treating customers fairly.

> Customer Charter

Guaranteed standards

See information for micro business customers regarding agent appointments here.

> Guaranteed standards

Get a quote

Get a quote for your micro business electricity supply from SmartestEnergy here.

> Get a quote

Refunds and closed micro business accounts with credit balances

See information for micro business customers regarding refunds and closed accounts with credit balances here.

> Refunds and closed accounts information

Out of Contract and Deemed Rates

See information for micro business customers regarding Out of Contract and Deemed Rates

> Out of Contract and Deemed rates information

Moving Premises

If you are a micro business customer and are moving premises, you must ensure that you contact us with your final meter readings and a forwarding address.

Contact us

If you have any micro business queries, please contact us here.