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Reflecting on 2023: A year in review and future endeavors

As 2023 has come to an end, Andy Cormie, CEO of SmartestEnergy US, reflects on the sucesses of the past year and our future plans. 

Company news
Jan 11, 2024
2 min
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A view of Earth from space, showcasing a vibrant blue sky and the planet's curvature against the dark backdrop of space.

As 2023 has come to an end, Andy Cormie, CEO of SmartestEnergy US, reflects on the sucesses of the past year and our future plans. 

This past year has seen growth in every area, well beyond expectation. There is one reason: the incredible team of people that work tirelessly for our customers, partners, and each other. The talent we have and the culture we have created has propelled us from an enthusiastic start-up to a genuine force in the industry. And as the world moves away from short term fixed price, I’m delighted with what we’ve done to build the products, services and operational excellence that will support our partners, energize our customers, and enable smarter, more sustainable energy decisions. Our focus now is consolidating the foundation, completing expansion of our Retail and Origination businesses and of course, our people.

Explore our key 2023 achievements:

Ranked #1 in pre-sale and post-sale customer satisfaction against suppliers with under 15TWh under contract by DNV
Top 2 in overall satisfaction and ease of doing business as ranked by ERCG
Supplier of the year finallist from The Energy Professionals Association (TEPA)
Finalists for marketing team of the year and rebrand/relaunch of the year at the Engage B2B Awards
48+ Net promoter score Industry leading NPS ranked by our broker/consultant partners
Selling in ISO-NE in April 2023 SmartestEnergy officially expanded its operations and began selling in ISO-NE
New automated reporting with monthly strategic strategies, real time drop reports, enrolment reports, monthly active on flow reports, and renewal reports
New brand identity On April 18th 2023, we launched our new brand identity centered on our efforts to empower a greener generation
Employee growth 43% YTD We brought on recognized individuals with extensive energy expertise and reputation to improve our origination department and double our customer services team