Frequently Asked Questions

If there’s anything we can do to help you, please contact our Customer Care Team on (800) 448-0995 between 8 am and 5 pm EST, or email us at customer-services-us@smartestenergy.com.  

SmartestEnergy currently services Commercial and Industrial Companies.

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As an energy supplier, SmartestEnergy provides the actual electricity you use. We handle the pricing, supply, and customer service related to the energy you consume. Our focus is on offering competitive rates, flexible plans, and sometimes additional services or products. 

Your local utility company is responsible for the delivery of electricity  to your home. They manage the infrastructure, such as power lines and pipelines, and handle the maintenance and repair of these systems. Utilities also typically handle meter readings, billing, and any issues related to the physical delivery of energy. 

Your supply will continue as before – it’s a straightforward and stress-free process.

Once you’ve signed a contract with us, you will receive a letter from your utility provider confirming the change.

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 A few months before your contract expires, your broker will contact you to discuss renewal options for continuing service with SmartestEnergy. 

Not getting a bill is typically due to one of three reasons:  

- Your service may not have started with SmartestEnergy in time for this billing cycle 
- There may have been a delay in the utility reading your meter 
- There may have been a delay in the utility sending us your most recent meter read  

For more information, please contact our Customer Care Team on (800) 448-0995 or email us at customer-services-us@smartestenergy.com.  

With consolidated billing, you pay your utility for their charges and our charges.  You will get one invoice and pay one invoice.

You need to make sure that we’re listed on the invoice as your supplier.  If we are not listed as your supplier, please contact us.

With dual billing, you pay us for our charges and your utility for their charges, so you’ll have two invoices to pay.  

If you have any questions regarding your bill, please contact our Customer Care Team on (800) 448-0995 or email us at customer-services-us@smartestenergy.com 

Please contact our Customer Care team to learn about the various components of you bill.

Our preferred payment method is ACH. Our payment details are located on the bottom of your invoice.

You can also pay by check or with a credit card (fees apply).

Please contact our Customer Care team, and we will assist you in creating a payment plan. If your bill remains unpaid after ten days, late fees will apply.

If you are moving, you will need to arrange for your current supply to be disconnected and establish a new contract for your new location. Please contact your broker to coordinate these arrangements or you can reach our Customer Care Team on (800) 448-0995 or email us at customer-services-us@smartestenergy.com.

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Our dedicated team of customer analysts is here to assist you with all your needs. Through our pod structure, you'll regularly interact with the same team members, ensuring familiarity and a deeper understanding of your account.

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