Brokers and consultants
The SmartestEnergy team works closely with energy brokers and consultants. We’re here to build trusted and long-lasting relationships with you – that’s our approach to delivering exceptional customer experience, and it works.
We see brokers and consultants as our customers too. We help you to succeed by giving you regular, clear market information, as well as transparent, fair and competitive pricing, to support you as you navigate the complexity of the energy markets.
Independent energy brokers and consultants are so important. You put customers at the heart of everything you do; you build relationships, drive innovation, create clarity and go beyond customer expectations.
We know that you put your reputation on the line when you recommend a retailer. We understand that, and we won’t let you down.
We know the value you add, so we’re always respectful of the customer relationships you build and the services you provide. We make a point of working together so that every relationship is successful.
Our commitment to you
We love to work with brokers and consultants who think like we do. We’re great listeners and easy to do business with, and we look forward to being in a trusted and transparent relationship with you.
Have a read of our charters that outlines our commitment to you:
Work with us and become part of our inclusive community of energy champions.
Meet our team
Our Energy Retail team are experts at working with Brokers and Consultants of all sizes and understand that your business has a unique approach and ambitions. Reach out to our team below, or complete the contact us form at the bottom of this page to get in touch:
Channel Sales Manager
Mandy Cheffirs
Mandy is a highly accomplished Commercial and Industrial Account Manager who’s worked in the energy sector since 2006. At SmartestEnergy, Mandy has been pivotal in the start-up and growth phase of the business in Australia. Previously, at Simply Energy, she managed the mass market sales channels during the start-up phase delivering over 400,000 new customers. At Alinta Energy she was responsible for broker and consultant relationships. Mandy thrives on building positive, mutually rewarding relationships with customers.
Business Relationship Manager – Major Accounts
Jonathan Copley
Jonathan joined SmartestEnergy in May 2022 to focus on >30GWh tenders across fixed, progressive and PPA offerings. He joined us from Optima Technology (formerly Bill Identity/BidEnergy), a hybrid SaaS energy consultancy, having spent more than five years covering the Australian market in client-facing roles, most recently as Head of Strategic Accounts. His previous experience includes five years with a European C&I gas retailer and prior to that, six years with a leading UK public sector energy consultancy.
Account Manager
Matthew Koopman
Matthew is an experienced Account Manager and has a proven track record of acquiring, engaging and retaining customers. Matthew has worked in the energy sector since 2019. At Alinta Energy, Matthew was a key member of the customer experience team, focused on delivering a wide range of insights and improvements across the retail markets business. Since joining SmartestEnergy in 2020, Matthew’s passion for customer experience has played an important role the growth of the SmartestEnergy’s commercial & industrial retail business in Australia. Matthew has also recently completed his MBA in Finance.
Customer Service Manager
Alex Hughes
Alex is a highly knowledgeable individual with over 14 years’ experience within the Energy Industry. Alex joined SmartestEnergy in 2021 as the Customer Services Manager to implement her excellent track record of significantly increasing service quality, sales and customer base. Alex serves as a direct point of contact for customers portfolios and billing queries. She also supports the team serving as an escalation point for complex queries. Prior to working at SmartestEnergy, Alex worked as a senior manager at Eutility one of the largest procurement and sustainability energy consultants within Australia. Managing over 15,000 commercial sites across approximately 2000 C&I customer accounts.