How can we help you?

Are you buying or moving into a new site for your business? Make sure you contact us to roll it in your contract.

1. Download and complete the 'Roll-In Notice Form':
   Click here to download the roll-out form and fill it out to get started. 
   
   
2. Email your completed form to: help-aus@smartestenergy.com.au

What happens next?
SmartestEnergy will confirm that the new site's volume is within your contracted roll-in tolerances. If it is, we will prepare the new documentation for your signature. If it’s over your contracted threshold, we may re-quote for that site to allow for market movement.

Selling or moving out of a site? Consolidating your business activities?

If you need to remove one or more of your sites from your SmartestEnergy contract, we can help you work through the process.

1. Download and complete the 'Roll-Out Notice Form':
   Click here to download the roll-out form and fill it out to get started. 
   
   
2. Email your completed form to: help-aus@smartestenergy.com.au

What happens next?
SmartestEnergy will confirm if removing the volume of the existing site is within your contracted roll-out tolerance. If it is, we will prepare the new documentation for your signature. If the site transfers to another party, we will work with them to manage the contract change.

Email your request to: help-aus@smartestenergy.com.au 

Information to include: 

- Your current contract name or number 

- Details of the new contact or contact to be removed 

- If you have multiple sites on your contract, please specify which account(s) the change applies to 

If we need to confirm any additional information with you, we will contact the email address provided to clarify.  

Then we’ll update the contact details on your account and send you an email confirmation that everything has been completed.

Need a new supply installation at one of your properties? Contact us to discuss your requirements.

1. Click here to download and complete the 'Greenfield Roll-In Notice Form':
   Download the Greenfield roll-in form and fill it out to get started.
   
   
2. Email your completed form to: help-aus@smartestenergy.com.au

What happens next?
Adding a new supply can be a complicated process, but our team will work with you at every step. After we receive your request, we will call you back to work through the process.

Get in touch with our team. We appreciate your feedback and will review your enquiry.

If any improvements are needed, we’ll keep you informed about the actions we're taking.

Email your account manager to request a contract novation form to change the contracting entity. 

Information to include: 

- Your current account name or number 

- Business and contact details of the new owner 

- Required date of novation 

- Subject to ‘know your customer’ checks (including credit assessment), we’ll prepare the required documentation and send it to all parties.  

- Your rates and any conditions will transfer to the new company from the effective date, and we’ll issue a final bill to your account. New invoices will go to the new account details, and we’ll work with them to manage the change.  

There will not be any disruption to the electricity supply, just a smooth transition to the new owners

You can access and download your meter data 24/7 through the My Account portal. If you need access, please contact us to request your login details and guidance on viewing and downloading your data. 

Steps to extract meter data: 

1. Go to the ‘usage’ section and select ‘export meter data.’
2. Tailor your extract report by:

   - Selecting single or multiple NMIs as needed 

   - Specifying the desired date range 

   - Choosing from three different layouts 

   - Selecting from three interval options (5, 15, or 30 minutes) 

   - Downloading multiple sites into one compressed file 

If you have further questions or need assistance, please contact us using the form below. We'll ensure your contract runs smoothly. 

We currently provide PPAs for solar, wind, and battery projects.

Yes. Our retail electricity solutions can combine a retail electricity contract with a renewable energy PPA including LGCs purchased from a named renewable energy generation project.

Yes. For customers with 100% renewable energy included in their retail contract, our reporting of surrendered LGCs is designed to meet the requirements of several government led sustainability schemes including RE100, Climate Active, NABERS and NGERS. Additional reporting requirements to support your sustainability objectives can be discussed with your Account Manager.

Yes, please contact your Account Manager and they will provide you a quote for Renewable Energy at the current rates. Due to market movement the rates on your original offer may no longer apply.

Renewable Energy products support the development and ongoing function of renewable energy generators. These renewable generators are a key part of Australia’s emissions reduction pathway.

Including Renewable Energy as part of your electricity contract can help businesses to demonstrate their commitment to ongoing sustainability and decarbonising the national grid. If your business participates in an emissions monitoring or reporting scheme, then it can contribute to your scope 2 emissions outcomes.

Up to 100% Renewable Energy is available for inclusion in all SmartestEnergy electricity offers. Let your Account Manager know that you want to include this in the contract.

GreenPower is a government-accredited scheme allowing consumers to purchase certificates from renewable energy sources. These certificates specifically offset unavoidable carbon emissions by investing in renewable energy generation, unlike general carbon offsets that can come from various projects like tree planting or wetland restoration.

If you experience an electrical outage you will need to contact you network distributor, details of your network distributor and their contact details can be found in the bottom right corner of the first page of your SmartestEnergy electricity invoice. 

Get in touch with our team. We’ll review your enquiry and let you know what actions we’re taking.  

You can find this information on our Contact Us page.

You can access invoice copies via your 24/7 customer portal My Account. 

If you are considering terminating your agreement, please contact us to discuss your options. Depending on your contract terms, there may be applicable fees for early termination.