Energy suppliers need to step up the pace of smart meter installations from 400,000 a month at present to just over one million a month if they’re to hit the 2020 target, according to figures from consumer group Which?

So far, only eight million smart meters have been installed out of a total of 53 million.

Alex Neill, Managing Director of Home Products and Services at Which?, said: “Smart meters have a crucial role to play in making the energy market function fairly and more competitively, as well as giving customers a better switching experience and more control over their energy use and bills.

“All parties involved in the roll out must address consumer concerns and resolve problems, including keeping the roll-out on track and costs under control.”

Three quarters happy with their smart meters

Robert Cheesewright, Director of Policy and Communications at Smart Energy GB, the organisation responsible for publicising the smart meter rolled out, responded: “It’s crucial we modernise our energy system or we will be stuck in the past, crouching under the stairs with a torch to take meter readings and worrying about the shock of inaccurate, estimated bills.

“We are pleased to see that the survey published by Which? shows that at least three quarters of people with smart meters say the new technology has met or exceeded their expectations.

“Energy suppliers are working hard to ensure everyone is able to enjoy the transformative experience of smart meters as soon as possible.”
A spokesman for the Department for Business, Energy & Industrial Strategy said energy companies planned to double their installation rate during 2018.

> Read Which?'s statement