Please contact your Account Manager directly or use the details below to contact us with your enquiry.
Christmas opening hours
*Monday 24th December: 8:30am - 1pm
Tuesday 25th December: Closed
Wednesday 26th December: Closed
Thursday 27th December: 8:30am - 5:30pm
Friday 28th December: 8:30am - 5:30pm
*Monday 31st December: 8:30am - 4pm
Tuesday 1st January: Closed
Wednesday 2nd January: 8:30am - 5:30pm
*Please be aware that over the holiday period, our Trading Department will be closed from 12pm on 24th December and 31st December 2018 respectively. If you would like to hedge on these two days, please ensure your enquiry reaches us before 12pm.
To speak with someone about your enquiry, use the following phone numbers:
Business Electricity (supply) enquiries: +44 (0)1473 234150
Power Purchase (generation) enquiries: +44 (0)1473 234157
General enquiries: +44 (0)20 7448 0900
Customer enquiries: +44 (0)1473 234 100
For general enquiries, please use the form at the bottom of this page. For all other enquiries, choose an option below:
SmartestEnergy has offices in the following locations:
Our aim is to give you excellent customer service, but we acknowledge that sometimes we might get it wrong. Please let us know as soon as you have a complaint so we can work with you to put it right quickly.
Report energy theft
Tampering with electricity meters can be dangerous. If you see or suspect energy theft, please report it to Stay Energy Safe by calling 0800 023 2777 or using their online form.