Low energy mode

Pay your bills quickly and easily

Electronic Funds Transfer (EFT)

Payments are processed through National Australia Bank’s secure transaction-allocated EFT system. This direct link payment system automatically and promptly allocates your payment(s) to your account(s) using a unique account number assigned to your business.

Statement and consolidated invoices

Each month, we’ll send you a statement that includes all supporting invoices for each site. This statement consolidates your charges into a single total amount, so you can make one payment for everything owed. Please use the payment account number reference provided on your statement when making your payment. This ensures that all invoices included are covered by a single payment.

Invoice

If you receive separate invoices for each site within your contract, each will have its own unique payment account number, so you'll need to pay each one individually.

How to pay

Your payment details will remain the same throughout your contract with SmartestEnergy. You can find your unique payment details on your statemen or invoice under 'How to Pay'.

Frequently Asked Questions

What about the BSB?

Our BSB, provided by National Australia Bank, is unique to SmartestEnergy Australia and will remain the same on all statements and invoices you receive. Please refer to your statement or invoice for the BSB number. 

How do I confirm SmartestEnergy's payment details?

We can provide you with formal confirmation of your account details in the form of a letter upon request once you’ve confirmed your billing preferences. 

How do I view my invoices?

Invoices are sent electronically. You can view your past invoices by logging into the My Account customer portal. 

How often should I receive an invoice?

Invoices are issued monthly if you have a smart meter. For basic meters, invoices are issued based on the next scheduled reading date. 

What if I don’t receive an invoice?

Occasionally, billing delays may occur. You don’t need to contact us; we’re working to get your bill to you as soon as possible. 

Why does my invoice show substitute data?

If your metering provider cannot get actual data from your meter, you may receive an invoice with substitute data. This data is provided according to Metrology Procedures and the National Electricity Rules. 

How do I get the specific data I need for reporting and tracking?

Start by visiting your customer portal to access invoices, daily usage, and export meter data. For EDI or other specific reporting needs, please contact our team. 

Where do I send a vendor or new supplier form to be complete?

If you require a new vendor or supplier form to be completed in order to set up SmartestEnergy in your accounting systems, please send it through to help-aus@smartestenergy.com.au and our team will complete and return the form to you. 

View your account

Download multiple invoices for your records, and view and download your payment history.

Login to My Account

If you still have questions about making a payment

Get in touch