Low energy mode

Our customer first approach

We know the journey to 100% renewable energy is complex, because everyone’s at different stages with unique needs. That’s why our model is flexible, our advice is unbiased, and our innovative retail solutions are realistic.

Dedicated support

By really listening to and understanding our customers and partners, we can support them in delivering against their energy goals. It’s why we manage our customers’ everyday needs through dedicated Account Managers and Customer Service Executives.

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A safe pair of hands

With the financial strength and innovation of our Japanese parent company, Marubeni, you can be sure we’re a reliable, stable and long-term energy partner.

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Customer-centred

As an energy supplier that doesn’t own any generation assets, our flexible business model is centred around our customer and our partner relationships.

Two colleagues talking

Long-term support

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Expert team

Technology solutions

Secure partner

Empowering you to drive positive change

Long-term support

We’ll be by your side as the market grows and changes, helping you navigate the complexities to succeed.

Expert team

Get customized service and support from our dedicated team of energy experts.

Technology solutions

Access your data and manage your account using our automated reporting customer portals.

Secure partner

With the financial strength of the Marubeni Corporation behind us, you can trust we’ll be around for the long term.

We believe that customer service is not a one-time achievement but a continuous journey. Our teams are constantly analyzing feedback, identifying trends, and implementing process improvements to enhance the customer experience. This commitment ensures that we remain at the forefront of customer satisfaction, consistently raising the bar for service excellence.

Our impact

+2768 Net promoter score
#01 Ranking in pre and post-sale customer satisfaction (in under 15 TWh category)
1538 Utilities available across 11 states and DC