Our customer first approach
We know the journey to 100% renewable energy is complex, because everyone’s at different stages with unique needs. That’s why our model is flexible, our advice is unbiased, and our innovative retail solutions are realistic.
Dedicated support
By really listening to and understanding our customers and partners, we can support them in delivering against their energy goals. It’s why we manage our customers’ everyday needs through dedicated Account Managers and Customer Service Executives.
A safe pair of hands
With the financial strength and innovation of our Japanese parent company, Marubeni, you can be sure we’re a reliable, stable and long-term energy partner.
Customer-centred
As an energy supplier that doesn’t own any generation assets, our flexible business model is centred around our customer and our partner relationships.
We believe that customer service is not a one-time achievement but a continuous journey. Our teams are constantly analyzing feedback, identifying trends, and implementing process improvements to enhance the customer experience. This commitment ensures that we remain at the forefront of customer satisfaction, consistently raising the bar for service excellence.
Our impact
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