Billing and invoices

We have two types of billing.

Consolidated billing – one invoice, one payment to make

You’ll receive one monthly invoice from your utility provider that includes our charges.   

You pay your utility directly for all the charges on your invoice, and they pay us.

It couldn’t be easier!

Our charges will be detailed in the ‘supplier’ section of your invoice. If SmartestEnergy doesn’t appear as your named supplier on your first bill, please get in touch with us and we’ll explore this for you.

Dual payments – two invoices, two payments to make

You will get two invoices.  

We’ll send you an invoice for your supply charges, and you pay us by following the instructions on your invoice.    

You’ll also get an invoice from your utility for delivery charges, and you’ll pay them directly for this.

Consolidated billing:  

Pay your utility directly as per the instructions on your invoice.  

Dual billing:  

Before you get your first invoice, we’ll contact you to discuss how you’ll settle it, and we can walk you through the process.  

Most of our customers pay by ACH, which is our preferred payment method.  

You can also pay by check and with a credit card (fees apply). To pay by credit card, please download the credit card authorization form. 

If you’re paying by check, please send it to the address on your invoice.

Late fees will be incurred ten days after your payment due date. At this stage, our customer care team will reach out to you to resolve your past-due balance and discuss a mutually acceptable payment plan. 

Our rigorous processes make this unlikely, but if you think there is an error on your bill please contact us and we’ll be happy to look into it for you.

Contact our Customer Care team to learn more about the various components of your bill. You can reach us at (800) 448-0995 or email us at customer-services-us@smartestenergy.com.