These pages contain information relating to micro business customers and our obligations as a supplier (SmartestEnergy Limited and SmartestEnergy Business Limited).

A non-domestic consumer is defined as a micro business if they meet one of the following criteria:

  • Employs fewer than 10 employees (or their full time equivalent) and has an annual turnover or balance sheet no greater than €2 million
  • Uses no more than 100,000 kWh of electricity per year
  • Uses no more than 293,000 kWh of gas per year

Guaranteed standards of performance: Statement of obligations

For more information on our obligations as a micro business supplier and what you can expect from us, see here.

Important information about the Alternative Dispute Resolution (ADR) scheme

As you may be aware, the introduction of new regulations regarding microbusiness customers means there is a new requirement for suppliers to only work with TPIs, Brokers and Sub-Brokers who are signed up to the Alternative Dispute Resolution (ADR) scheme. This is a new scheme managed by Ombudsman Services whereby any TPI (including Aggregators and their Sub-Brokers) who service microbusinesses will need to register with the scheme by the 31st August 2022 to ensure the registration is active by the 1st December 2022. More information regarding the scheme can be found here. 

Get a quote

  • Get a quote for your micro business electricity supply from our Business Division (SmartestEnergy Business) here.
  • Large businesses can contact our I&C Division for a quote and to discuss flexible energy contract options here. 

Refunds and closed micro business accounts with credit balances

See information for micro business customers regarding refunds and closed accounts with credit balances here.

Out of contract and deemed rates

  • See pricing information for micro business customers with our Business Division (SmartestEnergy Business) here.
  • See pricing information for micro business customers with our Industrial and Commercial Division here.

Moving premises

If you are a micro business customer and are moving premises, you must ensure that you contact us with your final meter readings and a forwarding address.

Further information on moving premises with our Business Division (SmartestEnergy Business) is available here.

Contact us

If you have any micro business queries, please contact us.