Ofgem has announced a series of measures aimed at ensuring business energy customers get fairer treatment.
The regulator said the new rules will make sure suppliers improve customer service, open doors to alternative dispute resolution schemes and clearly set out costs for businesses, including fees paid for third party services like energy brokers.
The changes will apply across the non-domestic energy sector from 1 July.
Tim Jarvis, Ofgem’s Director General for Markets, said: "Too many businesses have experienced issues with some energy suppliers, from difficulty getting the right contracts, unexplained price hikes, and poor customer service.
“We’ve worked hard to understand the breadth of issues and where the powers we have to tackle them can be improved. These new rules will help ensure businesses get the service they deserve.
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