Billing and customer service
Providing knowledge and confidence in energy choices. As a people-centred energy supplier, empowering sustainable businesses and communities, our local team help simplify the complex energy landscape for customers to enable smarter, sustainable decisions. We compare data and insight, state-by-state, sharing information in real time with our partners and customers. Always presenting the latest guidance and product offerings in a digestible way.
When you choose SmartestEnergy for your electricity supplier, you’re choosing a company that isn’t just about buying and selling energy; our focus is on people and relationships. Our exceptional billing and customer service teams have years of industry specific experience and provide customers direct support for all post contracting needs.
Contracting made easy
We offer a fully digital contracting experience allowing you to e-sign wherever you are and receive back a fully executed agreement on the same day. This same day turnaround, and the clear breakdown of all included pricing components, makes it simple to analyze our quotes and easy to do business.
Billing your way
We currently offer both utility consolidated and dual billing, allowing customers to choose to keep things simple, or tailor their bills for more complex needs. Choose utility consolidated billing to continue to receive one simple bill direct from your current utility. While dual billing provides more flexibility for businesses, displaying a complete breakdown of supply directly from SmartestEnergy. We can provide customized invoices for our dual billed customers by single accounts or in summary.
Exceptional service
When you reach out to SmartestEnergy you will never get a call center. A member of our service team will speak to you directly and answer all your questions. Our team has years of industry experience and can answer all your pre and post contracting questions from pricing to billing, and provide data driven reporting for your accounts. Reach our team by phone at (800) 448-0995 or email at [email protected].
People centred energy
SmartestEnergy is an active Industrial and Commercial supplier in NY, PA, OH, NJ, IL, DE, and MD, and quickly expanding our footprint from there!
We currently offer Fixed, Index, Managed and renewable products and can customize contracts to meet customers’ needs. We pride ourselves on transparent products, easy to read contract language and efficient support services
Smarter energy solutions
Our exceptional customer service and billing teams have years of industry specific experience and provide customers direct support for all post contracting needs.
We currently offer both utility consolidated and dual billing, allowing customers to choose to keep things simple, or tailor their bills for more complex needs. When you reach out to SmartestEnergy you'll never get a call center. A member of our US team will speak to you directly and answer all your questions