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As a flexibility-backed company, we provide innovative retail solutions and unbiased expertise that really help our customers and partners to succeed. By listening and understanding your business, we can help you make the best energy decisions. All with the industry-leading support from our Customer Services team.
Our customer-first approach
Dedicated support
By really listening to and understanding our customers and partners, we can support them in delivering against their energy goals. It’s why we manage our customers’ everyday needs through dedicated Account Managers and Customer Service Executives.
A safe pair of hands
With the financial strength and innovation of our Japanese parent company, Marubeni, you can be sure we’re a reliable, stable and long-term energy partner.
Customer-centred
As an energy supplier that doesn’t own any generation assets, our flexible business model is centred around our customer and our partner relationships.
Operational excellence in numbers
We ask our customers to rate the service they receive from us annually, to ensure we're consistently delivering the best experience - from onboarding and all the way through the contract period.
Empowering you to drive positive change
Long-term support
We’ll be by your side as the market grows and changes, helping you navigate the complexities to succeed.
Your net zero partner
We’ll help you make sense of your carbon reduction options and find the right renewable product for your business.
Technology and innovation
From our Carbon Trust verification to Granular’s technology platform, we’ve partnered with industry leaders to give you full transparency.
Your supplier for the future
As the energy landscape changes, we listen to the changing, unique needs of our customers.
What our customers say about us
Large business
If you're a generator or a commercial and industial (C&I) business, you're in the right place.
Am I a large business?
- 300,000 kWh+ annual volume
- £50k+ annual spend
Existing large business customer?
Small business
If you're a micro or smaller business you should visit our SmartestEnergy Business website.
Am I a small business?
- < 300,000 kWh annual volume
- < £50k annual spend
Existing small business customer?