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What to do and who to contact?
Report a power cut
Power cuts can be reported to your local Distribution Network Operator by calling 105, free of charge. This number can be called from most landlines and mobile phones and is available in England, Scotland and Wales. For more information visit the website at www.powercut105.com.
Report a gas leak
To report a gas leak or suspected leak, call the National Gas Emergency Number of 0800 111 999.
Report energy theft
Tampering with electricity or gas meters can be dangerous.
If you see or suspect energy theft, report it to Stay Energy Safe by calling 0800 023 2777 or using their online form.
Emergency contact details
In an emergency, contact your local Distribution Network Operator (DNO) using the number 105. Wherever you live in England, Scotland or Wales, calling 105 is free and will connect you with your local network operator.
For any non-urgent questions, contact us.
Large business
If you're a generator or a commercial and industial (C&I) business, you're in the right place.
Am I a large business?
- 300,000 kWh+ annual volume
- £50k+ annual spend
Existing large business customer?
Small business
If you're a micro or smaller business you should visit our SmartestEnergy Business website.
Am I a small business?
- < 300,000 kWh annual volume
- < £50k annual spend
Existing small business customer?