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Electricity emergency
Visit www.powercut105.comCall 105 the national three-digit telephone number to report or get information on power cuts. This will put you through to your Local Network Operator free of charge. The service is available in England, Scotland and Wales and can be called from most landlines and mobile phones.
Gas emergency
Call 0800 111 999 the National Gas Emergency Number if you are aware of a leak of gas or suspect an escape of gas. If safe to do so, you should immediately open all windows and doors, and extinguish any naked flames. Evacuate the premises immediately and call the National Gas Emergency Number.
Energy theft
Visit www.stayenergysafe.co.ukTampering with electricity or gas meters can be dangerous. If you see or suspect energy theft, please report it to Stay Energy Safe by calling 0800 023 2777.
Identify your Distribution Network Operator
Your Distribution Network Operator (DNO) can be found from your Meter Point Administration Number (MPAN). You'll see your MPAN number on your invoice, the first two digits of the bottom line of your MPAN is your distributor ID.
Contact your local DNO
Distributor ID 10: Eastern Power Networks PLC
Emergency Number: 0800 31 63 105
Address: Customer Relations, UK Power Networks, Fore Hamlet, Ipswich, Suffolk, IP3 8AA
Website: UK Power Networks Emergency Information
Distributor ID 11: Western Power Distribution (East Midlands)
Emergency Number: 0800 678 3105
Address: Western Power Distribution Information Centre, Avonbank, Feeder Road, Bristol, BS2 0TB
Website: Western Power
Distributor ID 12: London Power Networks PLC
Emergency Number: 0800 31 63 105
Address: Customer Relations UK Power Networks, Fore Hamlet, Ipswich, Suffolk, IP3 8AA
Website: UK Power Networks Emergency Information
Distributor ID 13: SP Manweb PLC
Emergency Number: 0800 001 5400
Address: SP Energy Networks Customer Service, PO Box 168, Prenton, CH26 9AY
Website: SP Energy Contact Information
Distributor ID 14: Western Power Distribution (West Midlands)
Emergency Number: 0800 6783 105
Address: Western Power Distribution Information Centre, Avonbank, Feeder Road, Bristol, BS2 0TB
Website: Western Power
Distributor ID 15: Northern Powergrid (Northeast) Limited
Emergency Number: 0800 66 88 77
Address: Northern Powergrid, Manor House, Station Road, Penshaw, Houghton le-Spring, DH4 7LA
Website: Northern Powergrid Contact Information
Distributor ID 16: Electricity North West Ltd
Emergency Number: 0800 195 4141
Address: Electricity North West, Customer Relations, PO Box 4375, Manchester, M61 0ET
Website: Electricity North West
Distributor ID 17: Scottish and Southern Electricity Networks
Emergency Number: 0800 300 999
Address: SSE Power Distribution Fault Management Centre, 2nd Floor, Inveralmond House, 200 Dunkeld Road, Perth, PH1 3AQ
Website: Scottish and Southern Contact Information
Distributor ID 18: SP Distribution Ltd
Emergency Number: 0800 092 9290
Address: SP Energy Networks Customer Service, PO Box 8729, Bellshill, ML4 3YD
Website: SP Energy Contact Information
Distributor ID 19: South Eastern Power Networks PLC
Emergency Number: 0800 31 63 105
Address: Customer Relations UK Power Networks, Fore Hamlet, Ipswich, Suffolk, IP3 8AA
Website: UK Power Networks Emergency Information
Distributor ID 20: Scottish and Southern Electricity Networks
Emergency Number: 0800 072 7282
Address: SSE Power Distribution Fault Management Centre, 2nd Floor, Inveralmond House, 200 Dunkeld Road, Perth, PH1 3AQ
Website: Scottish and Southern Contact Information
Distributor ID 21: Western Power Distribution (South Wales)
Emergency Number: 0800 6783 105
Address: Western Power Distribution Information Centre, Avonbank, Feeder Road, Bristol, BS2 0TB
Website: Western Power
Distributor ID 22: Western Power Distribution (South West)
Emergency Number: 0800 6783 105
Address: Western Power Distribution Information Centre, Avonbank, Feeder Road, Bristol, BS2 0TB
Website: Western Power
Distributor ID 23: Northern Powergrid (Yorkshire and Northern Lincolnshire) PLC
Emergency Number: 0800 375 675
Address: Northern Powergrid, Manor House, Station Road, Penshaw, Houghton le-Spring, DH4 7LA
Website: Northern Powergrid Contact Information
Distributor ID 24: GTC
Emergency Number: 0800 0326 990
Address: Synergy House, Woolpit Business Park, Woolpit, Bury St Edmunds, Suffolk, IP30 9UP
Website: GTC
Distributor ID 25: ESP Electricity Network Company Ltd
Emergency Number: 0800 731 6945
Address: ESP Electricity, Hazeldean, Station Road, Leatherhead, Surrey, KT22 7AA
Website: ESP Electricity Emergency Information
Distributor ID 26: Energetics Electricity Ltd
Emergency Number: 0800 804 8688
Address: Energetics Electricity, International House, Stanley Boulevard, Hamilton Intl Technology Park, Glasgow, G72 0BN
Website: Energetics UK Power Failure Information
Distributor ID 27: The Electricity Network Company Ltd
Emergency Number: 0800 032 6990
Address: GTC Energy House, Woolpit Business Park, Bury St Edmunds, Suffolk, IP30 9UP
Website: GTC Emergency Information
Distributor ID 29: Harlaxton Energy Networks Ltd
Emergency Number: 0800 055 6288
Address: Harlaxton Energy Networks Ltd, (Independent Distribution Company), Toll Bar Road, Marston, Grantham, Lincolnshire, NG32 2HT
Website: Harlaxton Energy Networks
Distributor ID 30: Peel Electricity Networks Limited
Emergency Number: 0161 247 7177
Address: Peel Electricity Networks Limited, Peel Dome, The Trafford Centre, Manchester, M17 8PL
Website: Peel Energy
Distributor ID 31: UK Power Distribution Limited
Emergency Number: 0800 311 8074
Address: Head Office, 6500 Daresbury Park, Warrington. Cheshire, WA4 4GE
Website: UK Power Distribution Limited
Get in touch
If you need any help or support, please get in touch and we'll be happy to help.
Large business
If you're a generator or a commercial and industial (C&I) business, you're in the right place.
Am I a large business?
- 300,000 kWh+ annual volume
- £50k+ annual spend
Existing large business customer?
Small business
If you're a micro or smaller business you should visit our SmartestEnergy Business website.
Am I a small business?
- < 300,000 kWh annual volume
- < £50k annual spend
Existing small business customer?