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Frequently asked questions
We’ve answered some of the most common questions relating to moving premises or adding new connections
How do I add a new connection to my account?
To install a new supply to one of your properties, please contact your Account Manager to request our New Connections form.
How do I remove the supply from a property?
If you need to remove a supply from one of your properties, please contact your Customer Service Executive.
How do I notify you that I’m moving out of a property?
If you’re moving out of a property we supply, please complete our Moving out form. You need to tell us the date of the move and the new occupier.
When do I need to tell you?
Please give us as much notice as possible. The COT form must be forwarded to us 25 days before the transfer as per your Terms and Conditions. If you don’t you may remain responsible for the supply after you’ve left the premises.
What else do you need?
You must let us know if you want the supply to be de-energised or permanently disconnected so we can arrange this with other Agents.
For any other questions, please contact the team
Large business
If you're a generator or a commercial and industial (C&I) business, you're in the right place.
Am I a large business?
- 300,000 kWh+ annual volume
- £50k+ annual spend
Existing large business customer?
Small business
If you're a micro or smaller business you should visit our SmartestEnergy Business website.
Am I a small business?
- < 300,000 kWh annual volume
- < £50k annual spend
Existing small business customer?