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Benefits of smart meters
Our smart meter promise
Providing the highest standard of service
Our teams work to the Retail Energy Code (REC) approved Smart Meter Installation Schedule (SMIS). View the code
Keeping you fully informed
Our Meter Operator will contact you shortly after your installation request has been received to arrange a convenient installation time and keep you fully informed throughout the process.
What to expect when we access your site
Why would SmartestEnergy need to access my site?
There are times when we will need access to your site, to either read, repair or inspect your meter. In this instance we will send an Agent who will visit your site on our behalf.
What can I expect from your agents when on site?
When visiting your site our Agents should be:
- Polite and respectful
- Safe
- Able to explain the purpose for their visit.
- Aware of any previously agreed access requirements
- Professional, with the necessary skills to perform the job - or to give you a clear explanation of why they can’t.
- Able to provide you with a contact point for help and advice in relation to the electricity supply.
Where an Agent is given extra information while on site that would be useful to add to your account for future reference, they will record this and let us know. This helps us to help you.
If you have specific requirements, our Agent will try to meet these where possible, or if they can’t, refer you to a contact you can discuss your requirements with.
How do you manage your Agents?
Before visiting your site on our behalf companies sign agreements that commit to staff being fully vetted and properly trained. This is checked on an annual basis by us (and more frequently if concerns have been raised), internally by the companies themselves and in some cases also under Industry Code. We meet our Agents on a regular basis and require regular reporting on site visits from them.
How can I check the identification of your representatives?
All our Agents must carry an identity card showing:
- Their name, employee number and signature and the company they work for
- A phone number you can call to confirm their identity if you want to.
- If they do not have a card please do not let them in and call us.
How can I get help or advice about a visit?
If you have any concerns or questions during or after a site visit you can either contact the phone number on the Agent’s identity card or contact the Customer Services team on +44 (0)1473 234150. It would be helpful if you had your account number to hand.
Answering your questions on smart meters
Can I see my consumption data?
It’s free to access your consumption data and it could help you reduce your energy usage. To submit a request, please email your Customer Service Executive with the following information:
- Company name
- Account number
- MPAN number(s)
If you are you a Third Party, requesting this information on behalf of your client, please attach a letter of authority as proof of consent from your customer.
What is the difference between SMETS2 and AMR smart meters?
SMETS2 meters are the latest generation of smart meters. They automatically send your energy consumption information to your supplier, so you don’t need to send monthly reads or arrange visits with a data collector. This also means there’s more flexibility for meter readings to be taken.
What are the benefits of the SMETS2 meter?
You can see your energy usage in near real time so you can spot opportunities to reduce consumption.
Your supplier will be alerted if the meter is tampered with.
Automated meter readings mean accurate invoicing and no need for self readings or data collector appointments.
What do I need to consider before having a smart meter installed?
You’ll need to tell our trusted installation partners, IMSERV and Energy Assets, the following so they can book you an appointment and make sure the engineers have everything they need to complete the work.
- Are there any other parties involved in your setup?
- Where is your meter(s) located and can access be gained to them all?
- Are you prepared for a power shutdown and do you have a shutdown process in place?
- How will you tell those affected about access and shutdown requirements?
- Are letters of authority or recognised paperwork needed before site access is allowed?
How do I arrange an installation?
Fill in the form below and we’ll get things started.
Will I need to shut down my power?
Yes, you’ll need to go through a shutdown process and consider:
- Can power be shut off during opening hours?
- Will your IT systems be affected and has your IT department been made aware?
- How long will it take and are there any other issues that will affect power shutdown arrangements?
How big will my smart meter be?
It depends on your requirements. There are a few different meters available and our partners will choose the right one for you.
These sizes are based on typical equipment and build in gaps to allow for cable routing.
- Overall space 400mm x 400mm
- 3 phase 400mm x 600mm
- Meter (1ph) 200mm x 150mm
- Meter (3ph) 290mm x 210mm
- Isolator 150mm x 75mm
- Contactor 140mm x 100mm
Annual installation targets
From 2022, all gas and electricity suppliers have annual installation targets implemented by Ofgem, to roll out smart and advanced meters to their customers by the end of 2025. SmartestEnergy Limited’s annual targets are published below.
| Year | Number of Qualifying Relevant Premises | Annual Installation Target | Actual Number Installed | |
|---|---|---|---|---|
| Electricity | 2023 | 2,792 | 279 | 342 |
| Gas | 2023 | 0 | 0 | 0 |
| Electricity | 2024 | 3,180 | 0 | |
| Gas | 2024 | 0 | 0 |
Move towards a lower carbon economy
Switch to a smart meter
Large business
If you're a generator or a commercial and industial (C&I) business, you're in the right place.
Am I a large business?
- 300,000 kWh+ annual volume
- £50k+ annual spend
Existing large business customer?
Small business
If you're a micro or smaller business you should visit our SmartestEnergy Business website.
Am I a small business?
- < 300,000 kWh annual volume
- < £50k annual spend
Existing small business customer?