United States
Australia
Customer Services
Please contact your Account Manager directly or contact the Customer Services Team using one of the options below:
- Business customers (SmartestEnergy Business), please use the following details:
- If you are a broker partnering with our Business Division (SmartestEnergy Business), you can reach the relevant team by using these details:
- Industrial and Commercial customers, please use the following details:
- Generator customers, please use the following details:
Sales
- Business sales enquiries (SmartestEnergy Business): +44 1903 250 076
- Industrial and Commercial sales enquiries: +44 1473 234150
- Generators sales enquiries: +44 1473 234157
Accounts
- To contact the SmartestEnergy Business Limited Accounts Team, you can route your enquiry via the Customer Services Team:
- To contact the SmartestEnergy Limited Accounts Team use the following details:
Office locations
SmartestEnergy Business Limited:
SmartestEnergy Limited:
Complaints procedure
Our aim is to give you excellent customer service, but we acknowledge that sometimes we might get it wrong. Please let us know as soon as you have a complaint so we can work with you to put it right quickly.
Report energy theft
Tampering with electricity or gas meters can be dangerous. If you see or suspect energy theft, please report it to Stay Energy Safe by calling 0800 023 2777 or using their online form.
General enquiries
Contacting us by phone is easy - in the first instance call SmartestEnergy Limited's central reception team via the below number:
- Reception: +44 20 7448 0900
Alternatively, please use the enquiry form below: