Low energy mode
Emergency contacts What to do if you have a power cut or other emergency. Emergency Contacts
Billing and payments Explaining your invoices and how to manage your bills. Billing & Payments
Meters and readings Details of how our smart meters work and the installation process. Meters & Readings
Switching your provider How to make the move to or from SmartestEnergy in a few easy steps. Switching
Moving premises How to make changes to your portfolio of sites. Moving Premises
Out of contract rates Explaining out of contract and deemed rates. Out of Contract and Deemed Rates
Complaints If you’re not happy, we want to help you get your issue resolved. Complaints and Disputes
Frequently asked questions Find the answers to any questions you might have about your energy supply. FAQs
wind turbine

Are you an energy generator?

Visit our dedicated Generator Support page to find all the information you need to manage your energy generation.

Find out more

Can't find what you're looking for?

We may have the answer to your questions in our FAQs, alternatively please give us a call and we'll be happy to help. 

Contact us Frequently asked questions

Large business

If you're a generator or a commercial and industial (C&I) business, you're in the right place.

Am I a large business?

  • 300,000 kWh+ annual volume
  • £50k+ annual spend

Existing large business customer?  

Manage account

Small business

If you're a micro or smaller business you should visit our SmartestEnergy Business website.

Am I a small business?

  • < 300,000 kWh annual volume
  • < £50k annual spend
Visit SmartestEnergy Business

Existing small business customer?

Customer login